Terms of service
Article 1- Parties of the Agreement
SELLER:
Name/Surname: Banu GÖZTAŞ
Phone: +90 533 407 59 66
Email: online@banjidesign.com
Tax Office: Kartal Tax Office
Tax ID: 2590086138
BUYER:
Name/Surname/Title:
Address:
Phone:
Email:
Article 2- Subject
The subject of this agreement is to determine the rights and obligations of the parties in accordance with the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product ordered (via e-commerce) by the BUYER from the banjidesign.com website owned by the SELLER, with the specifications and sales price stated below.
The Buyer declares that he/she has been informed by the Seller in a clear and understandable manner, appropriate for the online environment (e-commerce site), regarding the seller's name, title, full address, phone, and other contact information, the basic qualities of the product, the sales price including taxes, payment method, delivery conditions and costs, etc., all pre-information about the product, the right of "withdrawal" and how to exercise this right, official authorities to whom they can convey their complaints and objections, and that the Buyer has confirmed this pre-information electronically before placing the order.
The pre-information on the banjidesign.com website and the invoice issued upon the order placed by the buyer are integral parts of this agreement.
Article 3- Product/Payment/Delivery Information of the Contract
The type and quantity of the product/products purchased electronically, brand/model, selling price, payment method, recipient, delivery address, invoice information, shipping fee are as follows. The person invoiced must be the same as the one making the contract. The information below must be accurate and complete. The Buyer accepts and further acknowledges that he/she will fully compensate for any damages arising from incorrect or incomplete information and also accepts any responsibility that may arise from this situation.
If the Seller deems necessary, the Seller reserves the right to suspend the order if the information provided by the Buyer does not match reality. In cases where the Seller cannot reach the Buyer via the phone, email, and postal addresses provided by the Buyer when the Seller detects a problem in the order, the Seller freezes the order for a period of 15 (fifteen) days. During this period, the Seller expects the Buyer to contact them regarding the issue. If no response is received from the Buyer during this period, the Seller cancels the order to prevent any harm to both parties.
Received Product/Products
Name, code: ... pieces
Total Sales Amount: ... -TL
Payment Method: Credit Card/Bank Transfer (EFT)
Recipient:
Phone number:
Delivery Address:
Invoiced Person/Company:
Invoice Address:
Tax Office:
Tax ID:
Shipping Fee: ... -TL
Article 4- Agreement Date and Force Majeure
The agreement date is ../../...., the date the order was placed by the buyer.
Force majeure, which occurs outside the control of the parties and which is not anticipated or existing at the time of the signing of the contract, and which partially or completely prevents the parties from fulfilling their obligations and responsibilities under the contract, such as natural disasters, war, terrorism, rebellion, changes in legislation, confiscation, strike, lockout, significant breakdown in production and communication facilities, etc., will be considered as force majeure. The party affected by the force majeure shall immediately and in writing notify the other party of the situation.
During the continuation of the force majeure, neither party will be liable for their inability to fulfill their obligations. If this force majeure situation persists for a period of 30 (thirty) days, each party will have the right to terminate the contract unilaterally.
Article 5- Seller's Rights and Obligations
5.1. The Seller agrees and undertakes to fulfill the obligations imposed on him by the contract, except in cases of force majeure, in accordance with the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2. banjidesign.com is not responsible for price inaccuracies due to system errors. In this regard, the Seller is not responsible for promotion and price errors arising from interventions to the website through the system, design, or illegal means. The buyer cannot make any claims against the seller based on system errors.
5.3. Shopping can be made on banjidesign.com via credit card (Visa, MasterCard, etc.) or bank transfer. Orders not paid by transfer within one week from the order date will be canceled. The processing time of the orders is determined when the necessary collection is made from the credit card account or when the transfer (EFT) reaches the bank accounts. Payment methods made without consulting customer service, such as cash on delivery or postal check, are not accepted.
Article 6- Buyer's Rights and Obligations
6.1. The Buyer agrees and undertakes to fulfill the obligations imposed on him by the contract, except in cases of force majeure.
6.2. By placing an order, the Buyer acknowledges and undertakes to pay in accordance with the payment method specified in the contract.
6.3. The Buyer acknowledges and declares that he/she has been informed by the Seller, in a clear and understandable manner appropriate for the online environment, about the seller's name, title, full address, phone, and other contact information, the basic qualities of the product, the sales price including taxes, payment method, delivery conditions and costs, etc. Regarding all pre-information about the product, the right of "withdrawal" and how to exercise this right, the official authorities to whom they can convey their complaints and objections, etc., and that the Buyer has confirmed this pre-information electronically before placing the order.
6.4. In accordance with the previous article, the Buyer declares that he/she has read and informed about the banjidesign.com order/payment/return procedure information, product order and payment conditions, product usage instructions, precautions against possible situations, and warnings.
6.5. In the event that the Buyer wishes to return the purchased product, he/she undertakes not to damage the product and its packaging in any way, to return the original invoice and delivery note during the return, and to accept and undertake the return at the time of return.
Article 7- Order/Payment Procedure
Order:
After the total amount (total installment amounts in installment transactions) including VAT for the products added to the shopping cart is approved by the buyer, it is processed through the bank card terminal of the relevant bank. Therefore, orders are not shipped until a confirmation email is sent to the customer before shipment.
In case of any disruption in the process or problems related to the credit card, the buyer is notified through the telephone/fax/email channels specified in the contract. If necessary, the buyer may be asked to contact their bank. The processing time of the orders is determined when the necessary collection is made from the credit card account or when the transfer (EFT) reaches the seller's accounts.
In exceptional cases where it is understood that the contracted product cannot be supplied for a justifiable reason or a stock problem is encountered, the buyer is immediately informed and, with the buyer's approval, the seller can send a different product, wait for the product to enter the stock or
cancel the order and refund the payment. The buyer is not entitled to any additional compensation for the change of the product or the cancellation of the order due to the supply problem.
Payment:
The product price can be paid in cash or by credit card.
a) Payment by Credit Card: If the buyer chooses to pay by credit card, the buyer will make the payment by entering the information of the credit card to be used in the payment process. The seller is not responsible for the data entered incorrectly.
b) Payment by Bank Transfer (EFT): If the buyer chooses to pay by bank transfer, the seller's IBAN information will be displayed on the payment screen. The buyer is responsible for any transfer costs.
Article 8- Delivery and Delivery Conditions
The purchased product is delivered to the buyer's address by cargo in accordance with the delivery conditions specified in the contract.
The delivery time of the products is 15 (fifteen) days at the latest from the date the order reaches the seller, unless a different delivery time is specified on the website. In case the product is not available in the stock for any reason, the buyer is informed about the situation and can wait for the product to enter the stock, choose a different product, or cancel the order and request a refund.
The buyer must check the product/products carefully before receiving them; if there is any damage to the product/products during transportation, the buyer must not take delivery of the damaged product/products and have a damage report prepared by the cargo company. If the buyer takes delivery of the damaged product/products, no responsibility can be attributed to the seller.
The buyer is responsible for checking the product/products at the time of delivery in terms of quantity, conformity, and compliance with the order. The buyer must check the products before the cargo officer leaves and not take delivery of damaged, torn, crushed, wet, etc. packages and boxes. The delivered product/products must be kept carefully by the buyer until the installation, usage, and delivery processes are completed.
If the delivery company cannot find anyone at the delivery address, the buyer is informed about the delivery attempt and the delivery is attempted for the second time. If delivery is not possible at the second attempt, the buyer must contact the cargo company within 3 (three) days to receive information about the delivery time. If the buyer does not contact the cargo company within this period, the buyer is deemed to have waived the order, and the seller is not responsible for this.
Article 9- Price of the Product
The prices announced on the website include the legally applicable taxes. The seller reserves the right to change the product prices and change the product specifications and sales prices announced on the website at any time. The changed prices and specifications are valid from the date of their announcement on the website. The buyer is responsible for the differences that may arise due to the incorrect entry of the prices on the website, and no claims can be made against the seller regarding this matter.
Article 10- Return/Withdrawal
The buyer has the right to withdraw from the contract within 14 (fourteen) days from the delivery of the product to himself/herself or to the person/organization at the address indicated. For the exercise of the right of withdrawal, it is obligatory to notify the seller by e-mail or telephone within this period, and the product must not be used in accordance with the articles below.
The right to withdraw cannot be used for products that are prepared in line with the special requests and demands of the buyer or made unique to the personal needs of the buyer, products that cannot be returned due to their nature, which are perishable or whose expiration date is likely to exceed, books, digital content and software programs, consumables, hygienic products that have been opened, and trial products such as make-up, perfume, etc.
In order to use the right of withdrawal, a notification must be sent to the seller within 14 days and the product must not be used in accordance with the articles below.
Article 11- Usage and Return Conditions
The product to be returned must be delivered complete and undamaged with the original box, packaging, and standard accessories, if any. The products must be sent with the original invoice and return form. The invoice must be returned for returns. The returns sent without an invoice will not be accepted.
The buyer must send the return product with the completed return form (included in the box) to the return address specified on the invoice.
The cost of the products returned due to the right of withdrawal belongs to the seller, and the shipping fee will be deducted from the total amount to be refunded to the buyer. The shipping fee is non-refundable for returns made for reasons other than the right of withdrawal.
If the campaign limit amount falls below the limit amount set as a result of the return, the discount amount used within the scope of the campaign is canceled.
For all returns to be made by the buyer, the return transaction must be notified to the seller by phone or e-mail before sending the product. Returns made without prior notification will not be accepted.
After the product is delivered to the return address, the return product is checked by the quality control department. The products that do not meet the return conditions will not be accepted and will be sent back to the buyer. The return transaction is completed within 10 (ten) business days after the product is delivered to the return address and checked by the quality control department. The product price is refunded to the buyer in cash within 14 (fourteen) business days from the completion of the return transaction. The refund is made to the buyer's credit card or bank account, depending on the payment method used during the order. In cases where the credit card used by the buyer for shopping on the website is closed, the refund is made to the buyer's new credit card, and if the buyer does not have a new credit card, the refund is made to the bank account.
Article 12- Return Address
In order to return the products, the buyer must send the return product to the address specified by the seller.
Return Address: ...
Article 13- Legal Consequences of Withdrawal
If the buyer uses the right of withdrawal, the seller is obliged to return the total price and the documents that put the buyer under debt to the buyer within 10 (ten) days from the receipt of the withdrawal notification and to take back the goods within 20 (twenty) days. If the buyer fails to return the goods, the seller is deemed to have waived the right of withdrawal. The cost of the products returned due to the right of withdrawal belongs to the seller. In the event that the campaign limit set by the seller falls below the limit amount as a result of the return, the discount amount used within the scope of the campaign is canceled. The buyer is responsible for any changes in the exchange rate and interest that may arise due to the refund made by the seller. The buyer is responsible for any bank and credit card transactions and the consequences that may arise due to the refund.
Article 14- Dispute Resolution
In case of disputes arising from this agreement, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the buyer's residence are authorized up to the value declared by the Ministry of Customs and Trade, and in cases exceeding this value, the Anatolian Side Consumer Arbitration Committee is authorized.
This agreement has been read and accepted by the parties in full and will enter into force upon being signed by the buyer and reaching the seller.
SELLER: BUYER:
Signature: Signature:
Name/Surname:
SELLER:
Name/Surname: Banu GÖZTAŞ
Phone: +90 533 407 59 66
Email: online@banjidesign.com
Tax Office: Kartal Tax Office
Tax ID: 2590086138
BUYER:
Name/Surname/Title:
Address:
Phone:
Email:
Article 2- Subject
The subject of this agreement is to determine the rights and obligations of the parties in accordance with the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product ordered (via e-commerce) by the BUYER from the banjidesign.com website owned by the SELLER, with the specifications and sales price stated below.
The Buyer declares that he/she has been informed by the Seller in a clear and understandable manner, appropriate for the online environment (e-commerce site), regarding the seller's name, title, full address, phone, and other contact information, the basic qualities of the product, the sales price including taxes, payment method, delivery conditions and costs, etc., all pre-information about the product, the right of "withdrawal" and how to exercise this right, official authorities to whom they can convey their complaints and objections, and that the Buyer has confirmed this pre-information electronically before placing the order.
The pre-information on the banjidesign.com website and the invoice issued upon the order placed by the buyer are integral parts of this agreement.
Article 3- Product/Payment/Delivery Information of the Contract
The type and quantity of the product/products purchased electronically, brand/model, selling price, payment method, recipient, delivery address, invoice information, shipping fee are as follows. The person invoiced must be the same as the one making the contract. The information below must be accurate and complete. The Buyer accepts and further acknowledges that he/she will fully compensate for any damages arising from incorrect or incomplete information and also accepts any responsibility that may arise from this situation.
If the Seller deems necessary, the Seller reserves the right to suspend the order if the information provided by the Buyer does not match reality. In cases where the Seller cannot reach the Buyer via the phone, email, and postal addresses provided by the Buyer when the Seller detects a problem in the order, the Seller freezes the order for a period of 15 (fifteen) days. During this period, the Seller expects the Buyer to contact them regarding the issue. If no response is received from the Buyer during this period, the Seller cancels the order to prevent any harm to both parties.
Received Product/Products
Name, code: ... pieces
Total Sales Amount: ... -TL
Payment Method: Credit Card/Bank Transfer (EFT)
Recipient:
Phone number:
Delivery Address:
Invoiced Person/Company:
Invoice Address:
Tax Office:
Tax ID:
Shipping Fee: ... -TL
Article 4- Agreement Date and Force Majeure
The agreement date is ../../...., the date the order was placed by the buyer.
Force majeure, which occurs outside the control of the parties and which is not anticipated or existing at the time of the signing of the contract, and which partially or completely prevents the parties from fulfilling their obligations and responsibilities under the contract, such as natural disasters, war, terrorism, rebellion, changes in legislation, confiscation, strike, lockout, significant breakdown in production and communication facilities, etc., will be considered as force majeure. The party affected by the force majeure shall immediately and in writing notify the other party of the situation.
During the continuation of the force majeure, neither party will be liable for their inability to fulfill their obligations. If this force majeure situation persists for a period of 30 (thirty) days, each party will have the right to terminate the contract unilaterally.
Article 5- Seller's Rights and Obligations
5.1. The Seller agrees and undertakes to fulfill the obligations imposed on him by the contract, except in cases of force majeure, in accordance with the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2. banjidesign.com is not responsible for price inaccuracies due to system errors. In this regard, the Seller is not responsible for promotion and price errors arising from interventions to the website through the system, design, or illegal means. The buyer cannot make any claims against the seller based on system errors.
5.3. Shopping can be made on banjidesign.com via credit card (Visa, MasterCard, etc.) or bank transfer. Orders not paid by transfer within one week from the order date will be canceled. The processing time of the orders is determined when the necessary collection is made from the credit card account or when the transfer (EFT) reaches the bank accounts. Payment methods made without consulting customer service, such as cash on delivery or postal check, are not accepted.
Article 6- Buyer's Rights and Obligations
6.1. The Buyer agrees and undertakes to fulfill the obligations imposed on him by the contract, except in cases of force majeure.
6.2. By placing an order, the Buyer acknowledges and undertakes to pay in accordance with the payment method specified in the contract.
6.3. The Buyer acknowledges and declares that he/she has been informed by the Seller, in a clear and understandable manner appropriate for the online environment, about the seller's name, title, full address, phone, and other contact information, the basic qualities of the product, the sales price including taxes, payment method, delivery conditions and costs, etc. Regarding all pre-information about the product, the right of "withdrawal" and how to exercise this right, the official authorities to whom they can convey their complaints and objections, etc., and that the Buyer has confirmed this pre-information electronically before placing the order.
6.4. In accordance with the previous article, the Buyer declares that he/she has read and informed about the banjidesign.com order/payment/return procedure information, product order and payment conditions, product usage instructions, precautions against possible situations, and warnings.
6.5. In the event that the Buyer wishes to return the purchased product, he/she undertakes not to damage the product and its packaging in any way, to return the original invoice and delivery note during the return, and to accept and undertake the return at the time of return.
Article 7- Order/Payment Procedure
Order:
After the total amount (total installment amounts in installment transactions) including VAT for the products added to the shopping cart is approved by the buyer, it is processed through the bank card terminal of the relevant bank. Therefore, orders are not shipped until a confirmation email is sent to the customer before shipment.
In case of any disruption in the process or problems related to the credit card, the buyer is notified through the telephone/fax/email channels specified in the contract. If necessary, the buyer may be asked to contact their bank. The processing time of the orders is determined when the necessary collection is made from the credit card account or when the transfer (EFT) reaches the seller's accounts.
In exceptional cases where it is understood that the contracted product cannot be supplied for a justifiable reason or a stock problem is encountered, the buyer is immediately informed and, with the buyer's approval, the seller can send a different product, wait for the product to enter the stock or
cancel the order and refund the payment. The buyer is not entitled to any additional compensation for the change of the product or the cancellation of the order due to the supply problem.
Payment:
The product price can be paid in cash or by credit card.
a) Payment by Credit Card: If the buyer chooses to pay by credit card, the buyer will make the payment by entering the information of the credit card to be used in the payment process. The seller is not responsible for the data entered incorrectly.
b) Payment by Bank Transfer (EFT): If the buyer chooses to pay by bank transfer, the seller's IBAN information will be displayed on the payment screen. The buyer is responsible for any transfer costs.
Article 8- Delivery and Delivery Conditions
The purchased product is delivered to the buyer's address by cargo in accordance with the delivery conditions specified in the contract.
The delivery time of the products is 15 (fifteen) days at the latest from the date the order reaches the seller, unless a different delivery time is specified on the website. In case the product is not available in the stock for any reason, the buyer is informed about the situation and can wait for the product to enter the stock, choose a different product, or cancel the order and request a refund.
The buyer must check the product/products carefully before receiving them; if there is any damage to the product/products during transportation, the buyer must not take delivery of the damaged product/products and have a damage report prepared by the cargo company. If the buyer takes delivery of the damaged product/products, no responsibility can be attributed to the seller.
The buyer is responsible for checking the product/products at the time of delivery in terms of quantity, conformity, and compliance with the order. The buyer must check the products before the cargo officer leaves and not take delivery of damaged, torn, crushed, wet, etc. packages and boxes. The delivered product/products must be kept carefully by the buyer until the installation, usage, and delivery processes are completed.
If the delivery company cannot find anyone at the delivery address, the buyer is informed about the delivery attempt and the delivery is attempted for the second time. If delivery is not possible at the second attempt, the buyer must contact the cargo company within 3 (three) days to receive information about the delivery time. If the buyer does not contact the cargo company within this period, the buyer is deemed to have waived the order, and the seller is not responsible for this.
Article 9- Price of the Product
The prices announced on the website include the legally applicable taxes. The seller reserves the right to change the product prices and change the product specifications and sales prices announced on the website at any time. The changed prices and specifications are valid from the date of their announcement on the website. The buyer is responsible for the differences that may arise due to the incorrect entry of the prices on the website, and no claims can be made against the seller regarding this matter.
Article 10- Return/Withdrawal
The buyer has the right to withdraw from the contract within 14 (fourteen) days from the delivery of the product to himself/herself or to the person/organization at the address indicated. For the exercise of the right of withdrawal, it is obligatory to notify the seller by e-mail or telephone within this period, and the product must not be used in accordance with the articles below.
The right to withdraw cannot be used for products that are prepared in line with the special requests and demands of the buyer or made unique to the personal needs of the buyer, products that cannot be returned due to their nature, which are perishable or whose expiration date is likely to exceed, books, digital content and software programs, consumables, hygienic products that have been opened, and trial products such as make-up, perfume, etc.
In order to use the right of withdrawal, a notification must be sent to the seller within 14 days and the product must not be used in accordance with the articles below.
Article 11- Usage and Return Conditions
The product to be returned must be delivered complete and undamaged with the original box, packaging, and standard accessories, if any. The products must be sent with the original invoice and return form. The invoice must be returned for returns. The returns sent without an invoice will not be accepted.
The buyer must send the return product with the completed return form (included in the box) to the return address specified on the invoice.
The cost of the products returned due to the right of withdrawal belongs to the seller, and the shipping fee will be deducted from the total amount to be refunded to the buyer. The shipping fee is non-refundable for returns made for reasons other than the right of withdrawal.
If the campaign limit amount falls below the limit amount set as a result of the return, the discount amount used within the scope of the campaign is canceled.
For all returns to be made by the buyer, the return transaction must be notified to the seller by phone or e-mail before sending the product. Returns made without prior notification will not be accepted.
After the product is delivered to the return address, the return product is checked by the quality control department. The products that do not meet the return conditions will not be accepted and will be sent back to the buyer. The return transaction is completed within 10 (ten) business days after the product is delivered to the return address and checked by the quality control department. The product price is refunded to the buyer in cash within 14 (fourteen) business days from the completion of the return transaction. The refund is made to the buyer's credit card or bank account, depending on the payment method used during the order. In cases where the credit card used by the buyer for shopping on the website is closed, the refund is made to the buyer's new credit card, and if the buyer does not have a new credit card, the refund is made to the bank account.
Article 12- Return Address
In order to return the products, the buyer must send the return product to the address specified by the seller.
Return Address: ...
Article 13- Legal Consequences of Withdrawal
If the buyer uses the right of withdrawal, the seller is obliged to return the total price and the documents that put the buyer under debt to the buyer within 10 (ten) days from the receipt of the withdrawal notification and to take back the goods within 20 (twenty) days. If the buyer fails to return the goods, the seller is deemed to have waived the right of withdrawal. The cost of the products returned due to the right of withdrawal belongs to the seller. In the event that the campaign limit set by the seller falls below the limit amount as a result of the return, the discount amount used within the scope of the campaign is canceled. The buyer is responsible for any changes in the exchange rate and interest that may arise due to the refund made by the seller. The buyer is responsible for any bank and credit card transactions and the consequences that may arise due to the refund.
Article 14- Dispute Resolution
In case of disputes arising from this agreement, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the buyer's residence are authorized up to the value declared by the Ministry of Customs and Trade, and in cases exceeding this value, the Anatolian Side Consumer Arbitration Committee is authorized.
This agreement has been read and accepted by the parties in full and will enter into force upon being signed by the buyer and reaching the seller.
SELLER: BUYER:
Signature: Signature:
Name/Surname: